Job: Patient Care Representative

Option 1 Healthcare Solutions, an Epic Health Services company, is the leading enteral nutrition provider in the Western United States. We combine outstanding patient care services, clinical excellence and a wide variety of complementary products to support our patients in their ongoing therapies and transition into the home environment. Our primary responsibilities are to our patients, their families and the healthcare providers who use our services, by meeting their needs exceptionally well with prompt and consistently outstanding service and continuity of care.

• Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
• Contacts patients to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services as appropriate.
• Ensures patient information is accurate, including demographic data, prescriptions, physician data, insurance eligibility and coverage
• Contacts patient on a monthly basis to review and confirm delivery details to ensure timely delivery and appropriate revenue recognition for order
• Demonstrates professional etiquette and courtesy when interfacing with customers
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action
• Complies with and adheres to all regulatory compliance areas, policies and procedures

Skills and Qualifications:

• High school diploma or GED required
• Minimum of 2 years related experience; medical office, customer service preferred
• Working knowledge of medical insurance and terminology
• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Must possess a strong sense of urgency and attention to detail
• Excellent communication skills both written and verbal; Bilingual a plus
• Proven ability to manage in a high call volume environment with accuracy and efficiency
• Demonstrated ability to prioritize multiple tasks to meet deadlines
• Demonstrated ability to interact in a collaborative manner with other departments and teams
• Ability to act with Option 1s Vision and Values of Team, Accountability, Aggressive Improvements, and Delivering Excellence

Option 1 Nutrition is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because Option 1 Nutrition believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes.